At Roortonoor, we ensure safe and timely delivery of your orders. Please read our shipping terms before placing an order.
1. Shipping Coverage
- We currently ship across India.
- Delivery timelines may vary based on your location.
2. Processing & Delivery Time
- Orders are processed within 1-3 business days after payment confirmation.
- Standard delivery takes 5-7 business days, depending on your location.
- Delays may occur due to unforeseen circumstances, such as weather, courier issues, or public holidays.
3. Shipping Charges
- A flat shipping fee of ₹80 applies to all orders.
- Any additional charges will be communicated before dispatch.
4. Cash on Delivery (COD) Orders
- We offer Cash on Delivery (COD) service with a mandatory ₹130 advance payment as a confirmation charge.
- The remaining balance must be paid in cash upon delivery.
- COD orders will not be processed without the ₹130 advance payment.
- If a customer refuses to accept the order upon delivery, the advance payment is non-refundable.
5. Address & Delivery Issues
- Please ensure your shipping address is correct. We are not responsible for delays due to incorrect addresses.
- If a package is undelivered due to incorrect information, re-shipping charges will apply.
6. Lost or Damaged Packages
- If your order arrives damaged, please contact us within 24 hours with photos/videos of the product and packaging.
- If your package is lost in transit, we will coordinate with the courier to resolve the issue.
7. Contact Us
For any shipping-related queries, reach out to us at:
📧 Email: roortonoor@gmail.com